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Becoming a Seamer
1. What benefits do I have in Opening an account with Seams Unbranded?
Seams Unbranded is designed to be a movement, one of change and rebelling respectfully against the impacts on Mother Earth due to fast fashion and growing landfills. We wish to build a community of like minded people. With an account, you become a fellow Seamer and our processes are designed to aid your engagement on the website including faster checkout with stored addresses, wish list and incentives (made available at specific times, with a purpose). So do join in.
2. How will I be contacted by Seams Unbranded? What marketing will I receive?
We plan to keep our communication to what's helpful and essential. You will receive mailers from us regarding access to the website, order details and marketing communication with our offers and thinking. You will have the choice to request to stop marketing by contacting us at seamsunbranded@gmail.com
Order
1. How do I place my order?
Simply click on the "Add to Cart or Buy Now" tab next to the product you want to buy. You can review the item(s) in your shopping cart by clicking on the “Cart” icon. Once you are satisfied with your order and have logged in to your account, proceed to checkout.
2. How do I track my order?
Once we’ve received your order, we will send you an email confirmation with your order number and tracking link. You can also track the status of your order and find your order history any time by visiting ‘My Account'. For any further assistance with tracking your order, please email us at seamsunbranded@gmail.com
3. Can I personalise the products?
To help you create a unique product for yourself, we have offered personalised options for some of our products. Please select your personalisation according to your preferences and choose from the options available.
4. What if items in my order are unavailable?
If the item that you want has been sold out, please send us an email at seamsunbranded@gmail.com and we will try our best to assist you with your request at the earliest.
Shipping and Delivery
1. How long will it take to receive my parcel?
Once your payment has been confirmed, it will take 7 to 10 working days for delivery. Your order will take 2-3 days to process, and an additional 5-7 working days to be delivered. Unfortunately, we don’t deliver on weekends and national holidays, and your order may be delayed if there are unforeseen circumstances (involving government mandates, natural calamities, etc.).
2. My order tracking shows that the order has been shipped but hasn’t been delivered yet. What does this mean?
It means that your order is still in transit. If all goes well, it should arrive within the estimated time frame for delivery. If the order still hasn’t arrived, please write to us at seamsunbranded@gmail.com and we will check with the courier company.
3. Why is the shipment undeliverable to my location?
We wish to deliver to all locations. We are really pleased that more of you are joining us. However, sometimes we may not be able to deliver to a particular location or address; or, in some situations in certain regions, it can take longer to deliver. This is due to our courier partners’ limitations and their delivery norms and standards. In these cases, please write to us at seamsunbranded@gmail.com and we’ll be sure to communicate with you
4. Do you have an option for priority shipping?
Currently, we do not have any option for priority shipping. But we will always do our best to get your order delivered to you as early as possible.
5. Is the delivery free?
Shipping pan-India is free with orders above Rs 1000. A delivery charge of Rs 80 (subject to change) will apply to orders below Rs 1000 with GST charges on the delivery service
6. What if I need to change my delivery address or contact number?
Please get in touch with us within 24-48 hours at seamsunbranded@gmail.com. We will do our best to solve the issue. We will discuss with you possible solutions for changes after that timeframe.
7. What if my order is not delivered?
We have selected a reputable courier delivery partner to ensure that our products reach our customers on time and in good condition. However, we do not take responsibility for the delivery process and final delivery operations. Email us at seamsunbranded@gmail.com if your products do not arrive. We'll get in touch with our courier partner to determine the delivery status of your order. We will share the information with you and do our very best to help you receive your order at the earliest.
8. My package arrived but due to an unforeseen situation, it was returned. Now what?
Seams Unbranded (and our courier partner) are not liable for issues during the process of delivery, especially if someone at the delivery address refused to accept the order, or if no one was available at the time of delivery. However, if you do find yourself in this situation, do email us at seamsunbranded@gmail.com. We will gladly help you connect with our courier team and try to resolve the issue. Please note that in such situations there may be a courier charge to re-send/re-route the product.
9. What happens if the product was damaged during the delivery process?
Please send us a screenshot of the product as soon as it is received on seamsunbranded@gmail.com to enable us to investigate the matter further. This should be done as soon as possible and no later than 6 hours from receiving the product. Any delays in sending us the pictures on email will make it difficult for us to investigate the matter independently.
Returns
1.What is your return process?
In case you wish to return an item, please follow our ‘returns process’ from your accounts page. We will refund as per our refunds policy.
  • It was delivered in a physically damaged condition.
  • It has missing parts or accessories.
  • The delivered item is different from what was ordered.
  • Defective or different from their description on the product detail page.
  • It was not personalised as per the order request. [Note: Personalised products that are as per the order made, cannot be returned].
2. What is your return window?
You can trigger the return process of the product within 3 days from the date of receipt.
3. What are your return conditions?
All items must be returned in their original condition, unused and in the original box/packaging including all tags/stickers/labels and any other items as delivered to you. The return pickup may be rejected if the items are not returned in accordance with our return terms. Please note that we will NOT accept the return of products that have been used, laundered or damaged by the customer – except in case the product shrinks, although all our garments are pre-shrunk. Please note that we do NOT accept returns or refunds for items on sale or purchased against an offer. The refund process will only start once the returned process has been accepted by Seams Unbranded. Gift cards, personalised products, sale, clearance, re-orders and promotional items are not eligible for a return or replacement. The credit/refund process will only start once the returned process has been accepted by Seams Unbranded.
Corporate Orders
1. What happens after I have sent a Corporate order request?
A brand is a symbol of pride. Every corporate identity is unique. Once you have sent us your order request, we will contact you to confirm logo positioning, style of printing, etc, along with the final designs, pricing and delivery timelines. Delivery is dependent on quantities and location. Once we receive a confirmation from you, we will commence work on the production of the items so ordered.
2. What happens to my logo?
Your logo is your identity, and we respect it. Your logo will be stored on our servers only for the duration for designing your garments and/or products. Please note that ‘Seams Unbranded’ will not be held responsible for any infringement action for the use of the logo and we assume your permission for its use on our products
3. What if there is a problem during the Corporate Order process?
If you face any problems before, during or after the Corporate order and engagement process, a member of our team will help you! All you have to do is get in touch with us direct to seamsunbranded@gmail.com
Bulk Orders (National and International)
1. What do you mean by Bulk Orders?
We believe that our mission and products are relevant and suitable for worldwide consumption. We welcome orders from all like minded individuals and companies, who align with our mission of presenting environmentally conscious alternatives. We have set up processes to deliver large volumes our products for retailers – niche outlets and multi-brand.
2. What regions / countries do you do Bulk Orders for?
We are geared to serve both nationally (India) and Internationally
3. What is the process?
Once we have heard from you, we will engage with you to agree on your mission, plans for our product, product selection, along with details of logistics – pricing, delivery, etc
4. How will pricing work?
Pricing is impacted by location, order volumes and product selected. We will work with you to shape a compelling proposition. After all we are all in it to make environmentally conscious decisions and rebel respectfullyTM
5. How will delivery work?
Depending on location of the order, we will agree with you best delivery method and pricing